Privacy Policy
Introduction
Royal Denzong Casino (“we”, “us”, “our”) operates this website to share information about the casino and to let guests enquire about and book entry packages. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you.
Information We Collect
- Contact details you provide when making an enquiry or booking (name, phone number, email address).
- Booking details including preferred date, number of guests, package selected and special requests.
- Age-verification information collected at the property, such as valid government-issued photo ID.
- Payment information processed via our payment gateway partner — we do not store your card or bank details.
- Technical information such as IP address, browser type and pages visited, collected automatically through cookies.
How We Use Your Information
- To process and confirm your booking or enquiry.
- To communicate with you about your visit, including confirmations, changes and reminders.
- To verify eligibility for entry and for alcohol service.
- To improve our website and services.
- To send promotional offers only where you have opted in.
Sharing of Information
We do not sell your personal information. We may share limited information with trusted third parties who help us operate the website and process bookings, such as our payment gateway and booking system providers, and only to the extent needed to deliver these services.
We may also disclose information where required by law or by government or regulatory authorities.
Data Retention
We retain booking and enquiry information for as long as needed to fulfil your booking and to meet our legal, accounting and regulatory record-keeping obligations.
To be confirmed by management: Specific retention period (e.g. number of years) per internal record-keeping policy.
Cookies
Our website may use cookies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.
Note for dev/design team: Confirm actual cookie/analytics tools once the site is built, and add a cookie consent banner if required.
Your Rights
You may ask us to access, correct or delete the personal information we hold about you, subject to any legal requirement that we retain it. To make a request, contact us using the details below.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact Us
For privacy-related questions, contact us at Phone: +91 747 778 3220 | Email: support@royaldenzong.com.