Cancellation & Refund Policy

Overview

This policy applies to entry packages booked and paid for through the Royal Denzong Casino website.

Cancellations

• Cancellations made at least [X hours/days] before the booked date and time are eligible for a [full / partial — X]% refund.
• Cancellations made within [X hours] of the booked date, or no-shows, are non-refundable.
• Rescheduling requests are subject to availability and must be made at least [X hours] in advance.

Refunds

Where a refund is due, it will be processed to the original mode of payment within [X business days]. Please allow additional time for the refund to reflect, depending on your bank or payment provider.

Non-Refundable Items

• OTPC coupons and NN chips issued as part of a package are non-cashable and non-refundable once issued.
• Amounts spent on gaming, food or beverages during your visit are non-refundable.

How to Request a Cancellation or Refund

To cancel a booking or request a refund, contact us at Phone: +91 747 778 3220 | Email: support@royaldenzong.com, with your booking reference.

Legal Review

Cancellation windows and refund percentages for a regulated gaming/hospitality booking should be reviewed against your payment gateway's refund guidelines and any applicable consumer protection requirements before publishing.